Switzerland: No legal withdrawal right. Voluntary 30-day returns for unused items in original packaging (from delivery date). Customer pays return shipping (except defects).
EU/EEA: 14-day legal withdrawal right. Return unused items free (we provide label + refund original shipping).

Process: Email info@baggolino.com with order number within deadline. Refunds within 14 days of receipt. 

No returns: hygiene items, custom products, used/underwear items.

Return address: Francesco Lino, Via Vignino 2 , 6926 Montagnola, Ticino, Switzerland.